Khoros has been granted a patent for a data platform enabling automated responses to electronic messages across various communication channels. The system analyzes inbound voice data, generates predictive responses, and records exchanged data. GlobalData’s report on Khoros gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Khoros, Personalized content delivery was a key innovation area identified from patents. Khoros's grant share as of April 2024 was 52%. Grant share is based on the ratio of number of grants to total number of patents.
Automated predictive response system for electronic messages
A recently granted patent (Publication Number: US11924375B2) outlines a method and system for processing electronic messages across multiple communication channels. The method involves receiving data from various sources, analyzing inbound voice data, generating automated responses, and recording exchanged data. The system includes a data store and processor to execute instructions for detecting inbound voice data, characterizing communication data, generating responses, and recording exchanged data. The method also includes activating an automated voice-text response application and implementing an interactive voice response application for voice and text responses.
Furthermore, the method and system are designed to handle various types of inbound data, such as text or image data, and extract features to identify intent-related data and entity attributes. The predicted response is selected based on this analysis. Additionally, the system can access third-party communication channels, generate text-based transcript data files, and capture conversations in voice or text data. Overall, the patent focuses on efficiently processing electronic messages, automating responses, and maintaining records of exchanged data to enhance communication across multiple channels.
To know more about GlobalData’s detailed insights on Khoros, buy the report here.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
