Nice has been granted a patent for a computerized method that provides an elastic media forking infrastructure to cloud distributed real-time applications. The method allows for seamless switching between direct media streaming and media forking modes in a network environment. GlobalData’s report on Nice gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Nice, Intelligent contact centers was a key innovation area identified from patents. Nice's grant share as of February 2024 was 71%. Grant share is based on the ratio of number of grants to total number of patents.
Patent granted for elastic media forking infrastructure in cloud computing
A recently granted patent (Publication Number: US11916986B2) discloses a computerized method for providing an elastic media forking infrastructure to cloud distributed real-time applications in a cloud computing environment. The method involves a Media Forking Infrastructure (MFI) module operating on a server in the cloud computing environment to facilitate direct media streaming between a first media client and a source device. When a second media client requests media from the source device, the MFI module switches from direct streaming mode to a media forking mode, allowing the media to be transmitted to both clients simultaneously.
Furthermore, the patent claims detail the process of switching between the media forking mode and direct streaming mode based on client requests, ensuring seamless transitions without compromising media quality. The system also includes provisions for scaling the media forking infrastructure to accommodate additional source devices, activating new modules as needed. The technology is particularly useful for cloud-based contact centers, enabling efficient media distribution to multiple clients in real-time applications.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
