Nice has been granted a patent for a traffic routing and infrastructure scaling system. The system involves redirecting incoming customer requests to a secondary partner region based on traffic redirect and regional scale quotients. This innovative technology aims to optimize network traffic management efficiently. GlobalData’s report on Nice gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on Nice, Intelligent contact centers was a key innovation area identified from patents. Nice's grant share as of January 2024 was 60%. Grant share is based on the ratio of number of grants to total number of patents.

Patent granted for traffic routing and infrastructure scaling system

Source: United States Patent and Trademark Office (USPTO). Credit: Nice Ltd

A recently granted patent (Publication Number: US11888712B1) discloses a traffic routing and infrastructure scaling system that involves a processor and a computer-readable medium with instructions for receiving incoming customer requests, determining traffic redirect and regional scale quotients, and automatically redirecting customer requests to a secondary partner region based on these quotients. The system also involves modules for monitoring infrastructure metrics, calculating traffic load breaches, and assessing application errors to make informed decisions on routing and scaling operations. Additionally, the patent describes the establishment of minimum infrastructure scaling requirements for the secondary partner region based on various factors such as automatic scaling usage, leading errors, and CPU, memory, and network utilization.

Furthermore, the patent details a method for traffic routing and infrastructure scaling that includes similar operations as the system, such as determining traffic redirect and regional scale quotients, monitoring infrastructure metrics, and uploading relevant data to a cache for decision-making processes. The method emphasizes the importance of considering critical errors, health check failures, and resource utilization thresholds when determining the percentage of customer requests to redirect and infrastructure scaling needed. It also highlights the retrieval of infrastructure-related metrics from the cache to inform routing and scaling decisions. Overall, the patent aims to optimize traffic routing and infrastructure scaling processes by leveraging data-driven insights and automated recommendations to enhance system performance and efficiency.

To know more about GlobalData’s detailed insights on Nice, buy the report here.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.