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Open Text. has filed a patent for a streamlined communication flow modeling solution. Users can create communication flow models using a drag-and-drop interface, which are then stored in a database, undergo approval, and are executed by an orchestration server without user programming. GlobalData’s report on Open Text gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on Open Text, AI for workflow management was a key innovation area identified from patents. Open Text's grant share as of January 2024 was 87%. Grant share is based on the ratio of number of grants to total number of patents.

Communication flow modeling solution with drag-and-drop interface

Source: United States Patent and Trademark Office (USPTO). Credit: Open Text Corp

The patent application (Publication Number: US20240039800A1) describes a method, system, and computer program product for a drag-and-drop communication flow modeling environment. The method involves receiving instructions from a user device, generating a user interface with elements for composing a communication flow model, connecting elements to model communication flow, and storing the communication flow in a database. The system includes a processor, computer-readable medium, and instructions for implementing the method, while the computer program product comprises instructions stored on a non-transitory computer-readable medium for the same purpose.

The drag-and-drop communication flow modeling environment allows users to create communication flows by connecting elements like input and output connectors, switches, events, actions, deciders, and chat bots. The communication flow can include bidirectional conversations, actions leveraging chat services, and defining how input data is composed for communication channels. The system is customizable for different user groups or personas, specific to tenants on a multitenancy platform, and enables the activation of communication flows by an orchestration server without requiring user input. Overall, the technology described in the patent application streamlines the process of designing and implementing communication flows in a user-friendly and efficient manner, enhancing communication control and automation capabilities for various applications.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.