Zendesk, a prominent information and communication technology (ICT) vendor, relies on a network of sales channel partners to sell and distribute its offerings across its customer base, without relying on direct sales. According to proprietary analysis in GlobalData’s Zendesk Partner Ecosystem Profile, the business process applications, consulting services, and ai categories account for 98.5% of the total partner engagements, as of March 2024. Buy the profile here.Buy the profile here.

Zendesk Inc (Zendesk), a subsidiary of Hellman & Friedman LLC, is a software development company. It offers a software-as-a-service (SaaS) customer service platform to organizations. The company’s customer service platform enables organizations to manage their one-on-one customer interactions; track and predict common questions and provide a path to answers; gather customer data and engage with customers based on the insights the data provides; and provide tools to understand the customers. The company also operates its business across various regions of Europe, Asia Pacific, Latin America and North America. Zendesk is headquartered in San Francisco, California, the US.

As depicted in the chart above, Zendesk's partner engagements are focused on serving clients across North America, which accounted for 32.6% of their overall partner engagements, followed by Western Europe with a share of 30.6%, according to GlobalData's report.

Construction, government, and financial markets emerged as the top three industry verticals, that Zendesk is focusing on serving via its partners. These verticals together contributed 26.5% of the total vertical-specific partner engagements, with construction leading the partner engagement distribution with a share of 9.4%.

The table below covers prominent partners of Zendesk based on GlobalData's proprietary scoring framework, which analyzes partner engagements on multiple parameters including revenue band, employee band, partnership certification, partner vertical and geography focus, among others. The majority of Zendesk 's partners belong to the "Solution Partner (Implementation / Deployment)" application category.

GlobalData's Partner Network Database tracks and evaluates the partner ecosystem for over 450 ICT vendors, across 29 industries, 18 ICT solution areas, and 7 regions using a proprietary partner scoring framework. To uncover and analyses the partner network for other leading ICT vendors, access GlobalData's proprietary partner ecosystem profiles below:

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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.

GlobalData’s Partner Network Database tracks partner ecosystem of IT vendors. The database offers granular details on official partners of the IT vendors spread across the geographies. This analysis considers only partners details that are sourced from company website, press releases, CXO commentary from the publicly available sources and excludes all terminated and rumoured partner deals.