Zoom Video Communications had 18 patents in digitalization during Q1 2024. Zoom Video Communications Inc’s patents filed in Q1 2024 focus on automating conference item selection based on keywords, generating recordings of video conferences upon request, providing intelligent topic segmentation within communication sessions, associating documents with projects to generate project status notifications, and enabling search results within segmented communication session content. These innovations aim to enhance user experience and efficiency during virtual interactions. GlobalData’s report on Zoom Video Communications gives a 360-degree view of the company including its patenting strategy. Buy the report here.

Zoom Video Communications grant share with digitalization as a theme is 33% in Q1 2024. Grant share is based on the ratio of number of grants to total number of patents.

Recent Patents

Application: Automated conference item selection (Patent ID: US20240098178A1)

The patent filed by Zoom Video Communications Inc. describes a system and method for automating conference item selection by a server based on keywords in the text of a call. The server retrieves relevant items from a data store, such as scripts, articles, or manuals, and generates a user interface (UI) output for display on an agent device. The items are selected based on keywords, caller attributes, and social media data, enhancing the efficiency of customer interactions.

The claims outline various aspects of the method and system, including determining priorities for retrieved items, assigning weights to keywords based on caller location data, identifying caller attributes, and retrieving items based on spending data or social media information. The system involves a server and agent device working together to provide relevant information to agents during customer calls. By considering factors like social media followers, location data, and caller identity, the system aims to improve customer service by offering tailored resources to assist agents in handling calls effectively.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.