Tech Mahindra and ServiceNow have announced an expansion of their partnership, outlining a multi-year plan designed to support enterprises as they progress from small-scale AI pilots to adopting AI solutions at production scale.
Both companies will combine their respective technological and industry expertise to help clients embed AI across their organisations.
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As part of the collaboration, Tech Mahindra will use its global network to validate ServiceNow’s AI platform, employing what it describes as a “Client Zero” approach.
This method sees Tech Mahindra and the Mahindra & Mahindra Group function as large-scale test environments for ServiceNow’s AI offerings.
Tech Mahindra claims to have already observed benefits by consolidating global IT operations through ServiceNow, such as handling more than 100,000 cases each month across over 90 countries.
ServiceNow chairman and CEO Bill McDermott said: “We’re proud to partner with Tech Mahindra, combining our AI Control Tower with their deep industry expertise to put AI to work at enterprise scale.
“AI only matters when it creates value for people. Tech Mahindra is already turning that vision into business results.
“With the ServiceNow AI Platform, they’re driving significant cost benefits, elevating experiences for 150,000 employees, and optimising first-level IT support by ~25%. Now we’re taking that winning formula to our customers.”
The expanded agreement also includes the development of industry-specific solutions using the ServiceNow AI Platform. These are aimed at sectors including manufacturing, telecommunications, banking, financial services and insurance, media, and technology, with goals ranging from increased organisational efficiency and improved governance to cost savings.
In addition, Tech Mahindra will increase the size of its ServiceNow practice globally and establish a dedicated AI & Innovation Centre of Excellence.
The Indian IT company states this will further accelerate delivery of AI-driven programmes, and enable faster transition from isolated AI pilot projects to wider, outcome-focused deployment.
The centre is expected to support the roll-out of new ServiceNow tools such as AI Control Tower and EmployeeWorks.
Tech Mahindra CEO Mohit Joshi said: “Our expanded partnership with ServiceNow brings together platform strength, industry context, AI governance, and transformation capability to help customers operationalise AI responsibly, accelerate productivity, and create measurable outcomes across the enterprise.”
The partnership will see both firms working closely with clients to build AI transformation strategies, encourage wider platform adoption, introduce governance measures, and assess business outcomes.
In May, Tech Mahindra and Cisco launched Cyber Resilience Fabric, a security solution intended to help organisations strengthen threat detection and digital resilience.
