All articles by GlobalData Technology
GlobalData Technology
GlobalData is the market leader in providing actionable insight into the technology industry. With market analysts in 18 countries around the world, along with a team of researchers and consultants, we can provide you with the reliable, in-depth industry information you need.
SK Telecom tweaks telco aggregator model
SK Telecom has adapted its approach to telco content aggregation for the GenAI age, offering free integrated access to seven popular tools in a revamp of its AI-based personal assistant
Zzoomm, altnets, and the rule of three
As with so many altnets (alternative network providers), Zzoomm appears to be finding it hard to reach a sustainable business model
Don’t let Wall Street irrationality drive technology decisions
NVIDIA is no startup and being disappointed in a 122% increase to $30bn is flat-out irrational.
Google Cloud research finds executives bullish about GenAI ROI
Business leaders have high expectations for their GenAI implementations; and according to Google Cloud’s ‘ROI of GenAI’ research, executives are reporting excellent returns.
Twilio is evolving from CPaaS with contextual data and AI
While customer engagement remains the core business of Twilio, the company is now entering another chapter leveraging on data and AI.
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US consumer service market looks to remain a topsy-turvy space
Building a substantial and sustainable base of subscribers for a holistic consumer service proposition demands addressing asymmetries – or, to put it more bluntly, taking some more real estate from your rivals’ backyard.
Automation tools receive serious upgrade from GenAI
In recent weeks, Pegasystems, Automation Anywhere, and IBM launched important GenAI integration strategies.
OpenAI: A governance crisis that refuses to go away
As the overall market for GenAI continues to evolve, and the technology matures, it will be interesting to watch the next step in the fascinating OpenAI saga.
RingCentral announces RingCX AI capabilities but stumbles
While the new features are a valuable addition to RingCentral’s arsenal, the announcement suffers blemishes.
Frontier stays firm on fibre pure-play despite convergence trends
Q2 2024 saw Frontier set personal bests for both its fibre buildout pace and its fibre customer acquisition.