All articles by GlobalData Technology
GlobalData Technology
GlobalData is the market leader in providing actionable insight into the technology industry. With market analysts in 18 countries around the world, along with a team of researchers and consultants, we can provide you with the reliable, in-depth industry information you need.
8×8’s new customer experience capabilities are contemporary but confusing
Over the past two months, 8×8 has reinforced its customer experience (CX) portfolio with fresh rounds of features. While the features align with market trends, their packaging may cause customer confusion.
Protracted setup and sluggish payoff beckon D2D satellite services
D2D integrates satellite communication into everyday devices, enabling universal coverage, backup connectivity, and redundancy – but revenue gains are likely to incremental at best.
NTN standardisation and next-gen antennae will boost data enablement on D2D
Standards for D2D services will remain in purgatory until the WRC-27 conference, scheduled in Shanghai for late 2027.
Zoom rejuvenates its platform and the company with new agentic AI capabilities
New capabilities from Zoom reflect a broader implementation of agentic AI taking place on collaboration and contact centre platforms and extend its corporate transformation.
Bandwidth on demand: the in-demand model with no demand. Yet.
The telecom industry’s answer has been various forms of bandwidth on demand (BoD) services for enterprise customers.
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AI is spreading across the universe at Enterprise Connect 2026
AI dominated at Enterprise Connect. In 2026, the reach and influence of AI was the hottest topic. The biggest challenge for competitors will be navigating the pitfalls of this environment.
Epic secures a £222m federated EPR contract across Somerset and Dorset
EPRs play a central role in the digital strategy of all trusts across the NHS, and as such, a great deal of attention is paid to picking the correct partner for this critical digital infrastructure.
Reinventing voice: Orange Wholesale and ng-voice transform voice into the cloud era
Orange Wholesale partners with ng-voice to launch IMS-as-a-Service, a cloud voice solution without the telecom headache.
MWC 2026: adaptive devices, agentic AI, and always-on companions
MWC 2026 highlighted a pivot from standalone gadgets to adaptive systems. Physical flexibility of devices and “agentic” AI moving to personal assistant focus were key highlights.
Samsung Galaxy S26 ignites a new wave of promotion wars
In February, telcos, OEMs, and retailers launched 724 promotions, with Samsung’s Galaxy S26 launch sparking fresh offers for switchers, new customers, and upgraders.