Microsoft has patented a method for an automated communication session assistant that adapts to participants’ media customization settings. The system identifies media events during sessions and takes corrective actions based on participant profiles, ensuring a tailored communication experience that respects individual preferences. GlobalData’s report on Microsoft gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Microsoft, AI for workflow management was a key innovation area identified from patents. Microsoft's grant share as of July 2024 was 57%. Grant share is based on the ratio of number of grants to total number of patents.
Automated communication session assistant for media customization settings
The patent US12074928B2 outlines a method and computing device designed to enhance communication sessions by implementing corrective actions in response to identified media events. The method involves a hardware processor that identifies participant settings related to their physical characteristics and selects appropriate data structures that describe media events and associated corrective actions. During a communication session, the system scans audio, video, or shared content for specific media events, such as audio prompts or visual elements lacking audio explanations. Upon detecting these events, the system analyzes the source device and the frequency of previous corrective actions to determine whether to execute the identified corrective action, targeting only the relevant device while excluding others in the session.
Additionally, the patent includes provisions for post-session reporting, where participants can receive prompts about events triggered by their devices, including instances where corrective actions were not executed due to frequency constraints. The method also allows for pre-session preparations, such as providing reports on participant settings and scanning documents for compatibility issues. Furthermore, it accommodates multiple participants by identifying their settings and executing tailored corrective actions, such as automatically generating subtitles for audio elements without accompanying text. Overall, this patent aims to improve accessibility and communication effectiveness in multi-device environments.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
