For banks looking to differentiate themselves, providing good customer experience is essential — but not always easy.
While many banks have struggled to reinvent themselves for the digital era, BBVA is succeeding in transforming itself into a digital-first provider, with its results showing impressive growth in customer use of its digital channels.
It would be easy to cast contemporary banking as a tale of the haves and have-nots.
The Commonwealth Bank of Australia, one of the country’s biggest banks, has been accused of breaching anti-money laundering and counter terrorism finance laws by the Australian government.
Revolut, a challenger bank based in London, has raised $66m in funding from the likes Index Ventures to expand its services in the UK and around the world.
The humble ATM, or cash point, is celebrating its 50th birthday today.
A year ago today the UK voted to leave the European Union (EU).
Barclays and four former executives were charged with fraud on Tuesday over agreements struck with Qatar during the 2008 financial crisis.
Biometrics — using physical features as security — are already here and the password is on its way out.
Some markets in the banking industry is still struggling with profits following the financial crisis almost 10 years ago.
Lloyds Banking Group has returned to private ownership after the UK government sold the final shares left over from its 2008 bailout.
Bank fraud is a growing issue in the UK but consumers aren’t taking the right steps to protect themselves.
A regulatory advisory group — sponsored by the City of London Corporation and TheCityUK — has hatched a plan for the UK to retain EU market access post-Brexit.
If Brexit causes an ‘exodus’ of financial firms and their employees from London, exactly where would they go?
Whether your interaction with artificial intelligence (AI) is limited to science-fiction or you spend more time in your day talking to Siri and Alexa than actual humans, you can’t hide from the fact AI is changing the world.
Goldman Sachs is abandoning some of its hedge fund operations in London, moving staff to New York instead.
People are worried banking could be losing the human touch as fintech’s march rolls on.
Political uncertainty is often one of the big reasons for people moving money overseas.
Despite banks’ ongoing focus on mobile, people aren’t signing up.
A modest two hearty cheers for Santander’s full year results.
A big question financial institutions and payment providers like Paypal are facing this year is how to authenticate users online while complying with regulatory requirements.