John Lewis: can the department store compete with online retailers?
Struggling to compete with e-commerce giants, department stores have seen better days. John Lewis, the largest department store in the UK,…
John Lewis
How retailers can convert shopper enjoyment into sales
UK consumers enjoyed shopping more in the last 12 months compared to the previous 12 months for every retail sector…
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Department stores are stuck between a rock and a hard place when it comes to brands or own label
Department store giants Debenhams and House of Fraser have said they are reviewing their stable of private label clothing brands…
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CHART: The retail mid-market slump
The rise of value fashion and e-commerce retailers has caused major damage to the clothing mid-market. Only Next -- that…
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Chatbots and AI are coming to a retailer near you. Here’s how they should be investing in them
The primary application of artificial intelligence in retail is customer service chatbots, intelligent search tools, and personalisation. Despite knowing where…
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Far from being the enemy, online has breathed new life into the physical store
Walking into the lavishly refurbished Apple Store in Regents Street, you’d be given forgiven for thinking you’d wandered into an…
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